Customer Ordering Guide (PDF, 2 pages)Downloadable customer reference

Fair Opportunity and Requests for Quotes

Fair Opportunity

NASA SEWP VI is a multiple-award Government-Wide Acquisition Contract. Government ordering activities are responsible for providing fair opportunity in accordance with FAR 16.505(b) and applicable SEWP ordering requirements.

The NASA SEWP Quote Request Tool supports fair-opportunity procedures. The issuing Government procurement office is responsible for maintaining the documentation supporting its order-selection decision.

Contract-Listed Solutions

Contract holders may market, quote and offer solutions under SEWP VI only when those solutions are included in the applicable SEWP contract and database of record, subject to the market-research exception described below.

Requests for Information (RFI)

During RFI market research, a contract holder may identify products or services not yet available on its SEWP contract, provided that:

1. Those offerings are clearly identified as not currently available under the contract.
2. The contract holder submits the applicable Technology Refreshment request to add the offerings to its contract.

An RFI response does not itself establish that an offering has been approved for SEWP ordering.

Requests for Quote (RFQ) and Market Research Requests (MRR)

Responses to RFQs and MRRs must use offerings available on the contract at the time of quotation, with pricing that does not exceed the applicable SEWP database-of-record pricing.

If the contract holder has insufficient contract-listed offerings to respond fully to a formal RFQ, it must submit a No Bid response.

Unless the RFQ expressly permits partial quotes, responses must address all requirements specified in the RFQ.

Quote Validity

Each quotation must state its validity period. The contract holder must honor orders submitted within that stated period, consistent with the applicable contract requirements.

NASA SEWP Quoting Procedures

Contract holders must follow the applicable Contract Holder User Manual procedures when responding to requests issued through the NASA SEWP online Quote Request Tool.

Government information made available through the SEWP Contract Holder Only Page, including RFIs and RFQs, may be used only for authorized SEWP procurement purposes. It must not be shared or used to facilitate unauthorized third-party proposals.

For official ordering guidance, refer to the NASA SEWP website and applicable Contract Holder User Manual.

Customer Order Information

The ordering activity supplies the following details as part of its usual agency order process. SEWP verifies the contract-holder offerings and applicable CLIN data.

IDENTIFY THE ORDER 

Order date, unique agency order number, issuing agency and ordering agency (if different).

IDENTIFY THE OFFICIAL 

Authorized ordering official’s name, issuing-office address, phone and email; approved order and signature/date as required.

IDENTIFY THE CONTRACT 

99999 Consulting LLC (address/phone in contact section), Contract 80TECH26D0827, selected quotation, NAICS, contract type and applicable terms/SOW.

DESCRIBE DELIVERY 

Fund/accounting information, billing address, ship-to agency address, performance location, scope, period of performance and deliverables.

IDENTIFY PRICING 

Ordered SEWP CLINs, descriptions and total order value; 99999 provides any required CLIN list, and NASA may reuse the matching QRT quote CLIN list.

ROUTE MODIFICATIONS 

The agency submits authorized modifications through NASA SEWP; 99999 updates its CLIN data if the ordered CLIN details change.

Important Ordering Rules

Category C thresholds

The limit is $2 million per order including options in contract year 1 and $10 million in year 2; restrictions may be removed beginning year 3. Verify current limits before award.

Micro-purchase exception

Qualifying Government purchase-card orders within the agency’s micro-purchase threshold may be placed directly with 99999 and fulfilled before NASA issues an SCN, subject to applicable agency and SEWP conditions. 99999 must send the required order report and CLIN data to NASA within one business week. Other card orders require NASA processing before fulfillment.

SEWP administrative fee

NASA SEWP’s administrative handling fee of 0.34% is included in quoted prices, not added as a separate invoice line.

NASA order processing and modifications

For ordinary orders, 99999 Consulting verifies NASA processing and receipt of a SEWP Control Number before starting performance. Authorized order modifications also route through the NASA SEWP PMO. The micro-purchase exception is described above.

Sensitive information

Use an approved secure channel for classified or sensitive information; do not include it in ordinary SEWP quote-tool submissions or email.

Warranty and Support

Installation and site readiness

After NASA SEWP processes the order, 99999 Consulting will coordinate with the customer to confirm the project kickoff, work location, required access, schedule, deliverables, and acceptance procedures. Installation and site-readiness assistance are provided only when included in the awarded task order.

Warranty and technical support

Services, warranties and support apply as specified in the awarded order. Extended warranties and software or manufacturer support apply only when included in the awarded quote/order.

Service correction and reperformance

Service correction or reperformance follows the task-order terms.

Order Troubleshooting and Escalation

For assistance with an existing order, service issue or escalation, use the contacts below.

Please provide the order number, SEWP Control Number (if available), a description of the issue and the assistance requested.

SEWP VI Contacts and Support

For quotes, ordering assistance, technical support or questions about an existing order, please contact:

Both program managers can also be reached at (202) 505-4597.

NASA SEWP Customer Resources

• Customer questions: help@sewp.nasa.gov | (301) 286-1478
• PMO hours: Monday–Friday, 7:30 AM–6 PM Eastern Time
• Government order submissions: sewporders@sewp.nasa.gov
• NASA SEWP VI program information
• NASA SEWP ordering requirements
• NASA SEWP Quote Request Tool